Privacy Policy — Xaven Pty Ltd
Last updated: 12 October 2026
Xaven Pty Ltd operates the website- xaven.au This policy explains how we handle personal information relating to accommodation enquiries and bookings.
Information We Collect
We collect information you provide when enquiring, booking or communicating with us, including your name, email address, phone number, booking dates, guest numbers, billing details and messages.
Our website may also collect technical information, such as your IP address, browser details and website usage, through cookies and similar technologies.
How We Use Your Information
We use your information to manage reservations, arrange payments and refunds, provide check-in instructions, communicate about your stay, respond to enquiries, and maintain necessary business records.
If required booking information is not provided, we may be unable to complete your reservation.
Who Receives Your Information
We use Hostaway to manage our booking website and reservations, and Stripe to process payments.
We may share relevant information with authorised staff, service providers and professional advisers where necessary to manage your booking and our business. We may also disclose information where required or permitted by law.
Overseas Processing
Our technology providers may store or process personal information outside Australia.
Storage and Security
We store booking information in Hostaway. We take reasonable steps to protect personal information against unauthorised access, loss and misuse.
We retain information for as long as needed for bookings, business records and applicable legal requirements, then securely delete or de-identify it when no longer required.
Cookies
You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.
Access, Corrections and Complaints
To request access to or correction of your personal information, or to make a privacy complaint, contact:
Xaven Pty Ltd
Email: admin@xaven.au
Phone: 0468 405 003
We may verify your identity before providing access or making changes. We will investigate privacy complaints and aim to respond within 30 days.
Updates
We may update this policy from time to time. The latest version will be published on this website.